Xfinity Customer Service Agreement

1. Responsibility: Comcast disclaims any responsibility for the operation or support, maintenance or repair of customer equipment, including, but not exclusively, customer hardware sent to Comcast or third-party software or to “downloads.” You agree by using the service, allowing and authorizing Comcast, its agents and manufacturers of licensed devices, to send code updates to XFINITY equipment and customer hardware as soon as necessary as part of the service. Such code updates may modify, add or remove functions or functions of these devices or service. You`ll find Comcast`s current technical requirements and minimum requirements for service at These requirements may be located on another site. Whether it`s the digital adapter, the digital converter, the CableCARD™, the cable modem, the gateway/router, the modem, the modem, the voice modem or other device, we have absolute right, but we have no obligation to update or modify the firmware of these devices remotely or in the premises at any time if we deem it necessary or desirable to provide you with the service in accordance with our specifications and requirements. a. Fees, fees and taxes you have to pay. They agree to pay all service-related charges, including, but not limited, to installation, service calls, monthly service, Xfinity equipment (as defined below), purchases or rents or other services, as measured and by calling applicable (but determined) federal and local fees, taxes, at all municipal, government or government expenses. Fees and fees for recovery of authorized costs or programs in which we participate, including, but not limited, public access, education and public service, universal service, telecommunications relay services for the hearing impaired, access rights and assistance programs to the 911/E911 system, as well as all fees or payment obligations imposed by public or quasi-governmental organizations for the sale , the installation, use or provision of services. THEY ARE RESPONSIBLE FOR HAVING TO PAY RETROACTIVELY ALL FEES AND TAXES LEVIED BY THE GOVERNMENT, WHETHER THEY OR US ARE IMPOSED ON US.

We will notify you of current prices that coincide with your order and/or activation, including standard price information applicable at the end of a promotion via our price card or any other notification. We will notify you of any changes to our standard prices or fees, or new prices or fees, unless the change in price or new charge is related to a change in government or quasi-government taxes, royalties or taxes, in which case we may choose not to make a notification, unless required by applicable legislation. b. Customer equipment. “Customer Equipment” refers to the software, hardware or services you wish to use in relation to the Services that are not provided or rented by us or our agent. Notwithstanding the last sentence, all devices you purchased from us (or our agent) and as part of an express sales contract are “customer equipment.” You agree to allow us and our agents to offer us the rights to insert wired cards and other hardware into customer hardware, to send software and/or “downloads” to customer hardware, and to install, configure, maintain, verify and update customer hardware.

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